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Afdelingsleder i København

We are looking for a dynamic and professional colleague who is capable of balancing between being the customer’s representative internally in ▶NNIT◀ while also being ▶NNIT◀’s representative externally.

As a Delivery Manager, you will be responsible for one or more Public Customers based in Copenhagen area, and together with your customer team you will make a mark ensuring successful deliveries, combined with high customer satisfaction.

Your responsibilities

Through close dialogue and visibility, you ensure that your team provides high quality deliverables. Ultimately, the goal is to continue creating and guaranteeing an effective cooperation.

The job includes plenty of day-to-day tasks, where you will be involved in establishing the strategy for the engagement, and together with your team, lead the direction and journey for the implementation of the business plans and goals.

Your primary responsibilities will be to:

  • Maintain a high satisfaction level from both the customer and internally in the customer team
  • Handle relations as the customer's point of contact
  • Manage the expansion of the cooperation and business with the customer
  • Ensure improvements by customer focused services and deliveries
  • Report, ensure invoicing and follow up on finances
  • Ensure contract compliance and SLA performance as well as profit performanc...